Cargo & Safety • AI SME

AI SME for Cargo & Safety

A focused, safety‑critical AI product for DGR and ICHM that prioritizes governance, entitlement integrity, and a staged launch path from MVP pilot to full release.

AI SME hero illustration

Objective: Early Adoption

Build market awareness and onboard pilot customers with measurable adoption targets.

Objective: Monetization

Validate pricing tiers, upsells, and conversion—reach early revenue by month three.

Objective: Safe & Reliable

Uptime, crash‑rate, and onboarding quality gates before soft launch and full release.

MVP Scope (Phase 1)

Delivered on the Commercial AI‑Products Platform with conversational access, citations, entitlements, and Advanced Reasoning. Initial content coverage focuses on DGR and ICHM.

DGR + ICHMInitial coverage
English‑onlyMVP output scope
3 customersActive within 6 months

Entitlement Integrity

AI SME access is tied to digital DGR purchases—no print‑only entitlement leakage.

Onboarding Consistency

Eligibility validation across Store → Salesforce → Bookshelf → AI SME access.

Operational Readiness

Sales, Marketing, and Customer Service enablement aligned to launch gates.

Core Journey & Workflows

A streamlined customer path from discovery to entitlement.

Workflow illustration
Architecture illustration

Systems Involved

  • IATA corporate website + Store PDP
  • Salesforce Customer Portal auth
  • SAP billing + redeem code email
  • Bookshelf redemption + AI SME validation

Launch Plan (Staged Gate Model)

Kick‑off: Launch Readiness planning begins ~6 months pre‑launch.
Development: Deliver Phase 1 MVP scope on platform.
Testing & UAT: Product readiness test plan + outcomes.
Readiness Review: Commercial + Marketing + Sales endorsement.
Decision Gate: Final approval ~2 weeks pre‑launch.
MVP Deployment → Pilot → Hypercare → Soft Launch → Full Launch.

Let’s talk

For pilots, partnerships, or launch coordination, reach out and we’ll get you onboarded.

gevrey@pobox.com